August 30, 2019

Dear SAA Travel Partner:

As Hurricane Dorian moves closer to the U.S., the National Hurricane Center has issued a Hurricane Watch for the entire State of Florida.  This is expected to be upgraded to a Hurricane Warning as this strong Category 3 storm approaches Florida within the next 48-72 hours.

Our North America Regional Office in Plantation, Florida will closed on Friday, August 30 at 5:00PM EDT and remain closed through at least Tuesday, September 3.  Our Customer Service Center in Fort Lauderdale has relocated to a remote site in order to continue serving our customers and valued travel partners.  The Customer Service Center will be operational on Sunday, September 2 at 8:00AM.  This facility will have very limited staffing and technical capabilities, so we kindly ask that you contact SAA Reservations only if you or your clients require immediate travel assistance. Additionally, please feel free to contact your SAA Director, Sales Development if you require immediate travel assistance.  Your patience and understanding in this regard is very much appreciated.

South African Airways Reservations 1 (800) 722-9675

Please also refer to the Hurricane Dorian Re-accommodation Policy that we distributed on August 28th, 2019, for clients whose travel plans may be impacted by the storm.

Thank you for your continued support in selling South African Airways!  Our sincere apologies for any inconvenience this may cause you or your clients.

Best regards,
North America Sales
South African Airways
2019 South African Airways