Dear Valued Travel Partner,

We at Petrabax know these are challenging and unprecedented times for our industry.

As a family business, Petrabax has always been driven by our core value of “client first”, which has allowed us to continually grow and expand our business hand in hand with our travel advisor partners and adapt to the changes in the industry and overcome any and all adversities.

With the World Health Organization (WHO) declaring the outbreak of coronavirus (COVID-19) as a global pandemic, our travel partners and our clients continue to be our top priority. Petrabax has been working tirelessly helping our travel partners with modifications to their existing reservations, cancellations of their near-term reservations, as well as rebooking for future travel, and ensuring that all our clients are taken care of in the best possible manner.

Like any adversity, we all need to know that this too shall pass. We have been conveying the same message to our travel partners since the outbreak of this pandemic "Don’t Cancel Your Trip, Postpone It" because we are confident that once we come out of the other side of this challenging times, we will be more than ready and more than willing to assist you in the planning of your client’s trips.

Our top priority has always been the complete satisfaction of our clients and our partnership with you, our valued travel partners. We are here to serve our travel partners with the highest quality of service, and we are sure that by working closely with you, we will push through this together.

On behalf of our Petrabax Family, we want you to know that we are here with you, standing side by side, during these difficult times.

We wish our valued travel partners a healthy “pause” to regroup and refresh ourselves during this time and we assure you that we will continue to provide you all with our best quality of service. We are sure that together as a travel professional community, we will come out of this stronger and better than ever.

Stay Healthy, Stay Home and Be Safe.

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